1. Login to VIPControl from https://vip.ventraip.com.au using the email address and password you created when you signed up. If you've fogotten the password, you can use the 'Forgotten your password?' link to reset your password.
   
   
   
   
   
2. Click upon the 'New eTicket' on the right hand side underneath of 'eTicket Contact Centre'
   
    
   
   
   
3. That's it! Now just remember to select the correct service and department, complete the subject field and write a detailed explaination so that we may assist you. You should expect a reply within the hour on most occasions.

Note: Please allow a few minutes for your new eTicket to show up under the 'View eTickets' section.