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 Legacy domain name migration [Article]
We've developed a simple, quick and easy process to assist customers in migrating their domain names from our legacy providers into our own ICANN accreditation. The guide below will assist you with co...
- Why am I receiving a '403 Forbidden' error? [Article]
A 403 Forbidden error is typically triggered for one of three reasons:
- How do I install Wordpress? [Article]
Installation of Wordpress is quite easy via your cPanel interface. Once you have logged into your cPanel please pr
- My invoice was paid, why am I still getting invoice reminders? [Article]
BPay
If you've paid your invoice via BPay, please allow 1-2 Business days for the payment to clear. As BPay is like a standard bank transfer, it can take a couple of days to complete.
- What name servers do I use for my client accounts? [Article]
Our reseller customers have two name server options for client domains, using our whitelabel (unbranded) nameservers or to setup ones own private custom branded nameservers. Our whitelabel nameser
- How will the upgrade to PHP 5.3.x affect me? [Article]
Over the past few months the need to upgrade to PHP 5.3.x across our fleet has been ever increasing. As PHP 5.2.x is now end of life and has not been updated in
- Exporting domain name information [Article]
Customers have the option of exporting their active domain name information to a CSV file, which can contain the expiry date, domain transfer password (EPP) and nameservers. You have the option to eit...
- What happens when my clients exceed their bandwidth limits? [Article]
- Why is my website displaying a '500 internal server error'? [Article]
If your website is displaying a '500 Internal Server Error' this usually means that your permissions on your files have not been set correctly. To fix this problem, please login to VIP
- What payment methods do you accept? [Article]
You can make payment to your invoice via a variety of methods; Credit Card, Paypal, BPay and Cheque. We accept credit card in the form of Mastercard, Visa and American Express. Further
- How can I update my on file Credit Card details? [Article]
You can update your stored credit card information or view the last four digits of the card currently stored in the system by visiting the 'Account Details' section inside of VIPControl. By clicking '...
- How to create redirects using a .htaccess file? [Article]
.htaccess files provide a way to make configuration changes for how directories/files route - this finally is generally located by default in your /public_html/ directory. Part of the configura
- How do I upload files for my website? [Article]
To upload files to your website, that is put your files up for you websites, you'll need to connect to the server. This connection can be made using FTP. a popular (and free) FTP program is
- How do I move a hosting service to a different VIPControl account? [Article]
You can move your hosting service in between VIPControl accounts via the VIPControl account the account it currently resides in. To access this, simply login to VIPControl > Manage Hostin
- Is it possible to move my entire reseller hosting service to the control of anot... [Article]
Yes it is possible. You can move the entire service in between VIPControl accounts via the account it currently resides in. To access this, simply login to VIPControl > Manage Hostin
- I'm trying to use Installatron, but it's returning a PHP error. [Article]
If Installatron returns an error similar to this "Installatron cannot install to an account that is having PHP errors. Please contact your provider" this can be caused by a number of things.
- Can I change my accounts PHP configuration? [Article]
Yes you can change the configuration of the PHP environment through the use of a custom php.ini within your account. This doesn't allow you to change the PHP version, but it does allow you to turn fun...
- How do I use the backup feature in cPanel? [Article]
The backup feature in cPanel allows you to make backups of your cPanel account. Although we take backups of your account as well, it's always vital to remember to take your own backups as well. Wi
- How do I setup my website before I point it to your servers? [Article]
Many users opt to test their websites before modifying the name servers on their domain to point to our servers. This allows you to develop the
- How do I clear my browser cache? [Article]
Each time you visit a website your web browser will cache some of the data (that is, it stores it), to allow for quicker loading in future so it doesn't have to download the sames files all over again...
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