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There were 18 articles found for your query:
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 How do I lodge an eTicket through VIPControl? [Article]
The guide below will assist you with submitting an eTicket to our support, billing or customer care team.
Login to VIPControl from https://vip.ventr
- Why am I receiving a '403 Forbidden' error? [Article]
A 403 Forbidden error is typically triggered for one of three reasons:
- What is the gTLD redemption grace period? [Article]
The Redemption Period is a policy started by ICANN and the Registry Operator, Verisign. This is a 30 day Registry-imposed hold period for domains which have expired and were not renewed by the reg
- My invoice was paid, why am I still getting invoice reminders? [Article]
BPay
If you've paid your invoice via BPay, please allow 1-2 Business days for the payment to clear. As BPay is like a standard bank transfer, it can take a couple of days to complete.
- How will the upgrade to PHP 5.3.x affect me? [Article]
Over the past few months the need to upgrade to PHP 5.3.x across our fleet has been ever increasing. As PHP 5.2.x is now end of life and has not been updated in
- How do I get a Dedicated IP for my account? [Article]
Dedicated IP addresses are required for all SSL installations. You can purchase your SSL certificate online at
- How do I get an SSL installed for my account? [Article]
- Why is my website displaying a '500 internal server error'? [Article]
If your website is displaying a '500 Internal Server Error' this usually means that your permissions on your files have not been set correctly. To fix this problem, please login to VIP
- Can I upgrade my hosting plan at a later date? [Article]
Yes, you certainly can upgrade your hosting plan at a later date if you find yourself hitting your plans limits. To upgrade your hosting plan, please submit an eTicket to the accounts and billing
- How do I get access to the VentraIP Reseller only forum? [Article]
By purchasing a Reseller WHM hosting account, you have the benefit of having access to our special 'Resellers Only' section on our forums online at
- Can I migrate an existing cPanel account from another provider to VentraIP? [Article]
Yes, we can migrate your website free of charge from another h
- How do I clear my computers stored DNS cache? [Article]
If you have recently moved to us from another host, migrated between servers or you've changed a DNS entry, you may need to clear your DNS cache to remove a stale DNS record. Whilst clearing your DNS ...
- How to create redirects using a .htaccess file? [Article]
.htaccess files provide a way to make configuration changes for how directories/files route - this finally is generally located by default in your /public_html/ directory. Part of the configura
- How do I get an SSL installed for my account? [Article]
If you require an SSL certificate on your hosting service you can purchase one online at http://www.ventraip.com.au/ssl/pricing/. At the
- How do I fix my memory fatal error? [Article]
Sometimes when using various PHP Content Management Systems; such as Wordpress, you may encounter errors stating that you have excee
- I'm trying to use Installatron, but it's returning a PHP error. [Article]
If Installatron returns an error similar to this "Installatron cannot install to an account that is having PHP errors. Please contact your provider" this can be caused by a number of things.
- How do I perform a traceroute? [Article]
A traceroute provides us with data on the route your comptuer/
- How do I run a Ping? [Article]
A ping tests the connection between two networks (your computer and our hosting server) by sending packets to a host and then reporting the time it takes to get a response This allows us to see wh
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