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Legacy domain name migration [Article]
We've developed a simple, quick and easy process to assist customers in migrating their domain names from our legacy providers into our own ICANN accreditation. The guide below will assist you with co...
How can I install APC on my cPanel VPS? [Article]
APC (Alternative PHP Cache) is a free and open opcode cache for PHP which offers a robust framework for optimising and caching your PHP code. It can provide a considerable performance boosts for y
How do I lodge an eTicket through VIPControl? [Article]
The guide below will assist you with submitting an eTicket to our support, billing or customer care team.
Login to VIPControl from https://vip.ventr
How many emails can I send from accounts within my Reseller hosting service? [Article]
On our Reseller hosting services you're able to send 500 outbound emails per hour - this is per domain within each of your individual resold cPanel accounts.. If you exceed the limit per hour, any m
How many emails can I send from my Economy Hosting Service? [Article]
On our Economy hosting services you're able to send 500 outbound emails per hour, per domain. If you exceed the limit per hour, any messages sent after the limit will simply bounce back with a
How many emails can I send from my Business Hosting Service? [Article]
On our Business hosting services you're able to send 1000 outbound emails per hour, per domain. If you exceed the limit per hour, any messages sent after the limit will simply bounce back with a sta
Why am I receiving emails telling me I have exceeded the max defers and failures... [Article]
As part of our defense against spam we have in place a limit on the number of deferred or failed emails per hour sent from our mail servers, this limit being 25%. You may be wondering what this
Why am I receiving a '403 Forbidden' error? [Article]
A 403 Forbidden error is typically triggered for one of three reasons:
Does VentraIP take account backups? [Article]
Yes, we do take account backups for disaster recovery purposes. These backups are generally available in the unlikely event that you do require them, however, there is a small fee involved in thei
What is the gTLD redemption grace period? [Article]
The Redemption Period is a policy started by ICANN and the Registry Operator, Verisign. This is a 30 day Registry-imposed hold period for domains which have expired and were not renewed by the reg
How do I install Wordpress? [Article]
Installation of Wordpress is quite easy via your cPanel interface. Once you have logged into your cPanel please pr
How do I install Joomla? [Article]
Installation of Joomla is quite easy via your cPanel interface. Once you have logged into your cPanel please proce
My invoice was paid, why am I still getting invoice reminders? [Article]
BPay
If you've paid your invoice via BPay, please allow 1-2 Business days for the payment to clear. As BPay is like a standard bank transfer, it can take a couple of days to complete.
Using Free DNS hosting in VIPControl [Article]
For any domain that is within VIPControl, we offer Free DNS hosting. This will allow you manage A, MX, CNAME, TXT, NS and SRV records of the domain zone without the need for a hosting account. This is...
How do I modify the nameservers on my domain? [Article]
In order for web hosting or email hosting services to correctly work, a domain name must be delegated to a name server. In essence, a name server contains DNS zone records, which include an
What name servers do I use for my client accounts? [Article]
Our reseller customers have two name server options for client domains, using our whitelabel (unbranded) nameservers or to setup ones own private custom branded nameservers. Our whitelabel nameser
How will the upgrade to PHP 5.3.x affect me? [Article]
Over the past few months the need to upgrade to PHP 5.3.x across our fleet has been ever increasing. As PHP 5.2.x is now end of life and has not been updated in
Types of DNS Records [Article]
There are a number of different DNS records that you can create or modify to meet your own needs. You can add the follow records either through our FreeDNS hosting or through cPanel > Advanced DNS ...
Updating contacts on a domain name [Article]
It is important to keep your domain contacts up to date, as important information is relayed to these contacts - such as domain expiry notices, Whois policy reminders, and other important domain relat...
What spam filtering is used? [Article]
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